KM
Khumbudzo M
1 reviews | Active since Dec 2017
12 Feb 2023, 11:17
Disgusting Customer Service
Stay away from this company. No respect for customers. We have never had a full month of consistent or uninterrupted connection. They don't care, I have had numerous calls with Ryan and the support center about the Stamford Close issue. Yesterday I was told "we are aware but can't confirm when the issue will be resolved"
Helpful (0)
Replies (3)0
Replies (3)
Linteg Fibre (Pty) Ltd's replyOfficial
14 Feb 2023, 16:16Good day.
Please provide us with your ticket number
Please provide us with your ticket number
Linteg Fibre (Pty) Ltd's reply14 Feb 2023, 16:16
Official
Good day.
Please provide us with your ticket number
Please provide us with your ticket number
KM
Khumbudzo M's updateReviewer Update
15 Feb 2023, 10:44Your consultant did not open a ticket for me. He told me that you are aware that power-back-up for the Stamford Close connection requires an upgrade. However, he cannot say by when this will be done on the 8th of December 2022. Ryan sent me a WhatsApp message to confirm that new power units were installed and backUp should hold for about 4-6 hours. This is not correct. When the power cuts, we lose connection within an hour.
Do not tell me about the struggle to recharge batteries. I have an apartment at Northgate connected via the VumaTel line, Stamford Close/The Wedge is in the same load-shedding schedule, but the VumaTel backUp doesn't die out. Something is wrong with yours. Either you installed cheap products as you have always undermined us, or you didn't upgrade it at all and have **** to your customers!!
Do not tell me about the struggle to recharge batteries. I have an apartment at Northgate connected via the VumaTel line, Stamford Close/The Wedge is in the same load-shedding schedule, but the VumaTel backUp doesn't die out. Something is wrong with yours. Either you installed cheap products as you have always undermined us, or you didn't upgrade it at all and have **** to your customers!!
KM
Khumbudzo M's update15 Feb 2023, 10:44
Reviewer Update
Your consultant did not open a ticket for me. He told me that you are aware that power-back-up for the Stamford Close connection requires an upgrade. However, he cannot say by when this will be done on the 8th of December 2022. Ryan sent me a WhatsApp message to confirm that new power units were installed and backUp should hold for about 4-6 hours. This is not correct. When the power cuts, we lose connection within an hour.
Do not tell me about the struggle to recharge batteries. I have an apartment at Northgate connected via the VumaTel line, Stamford Close/The Wedge is in the same load-shedding schedule, but the VumaTel backUp doesn't die out. Something is wrong with yours. Either you installed cheap products as you have always undermined us, or you didn't upgrade it at all and have **** to your customers!!
Do not tell me about the struggle to recharge batteries. I have an apartment at Northgate connected via the VumaTel line, Stamford Close/The Wedge is in the same load-shedding schedule, but the VumaTel backUp doesn't die out. Something is wrong with yours. Either you installed cheap products as you have always undermined us, or you didn't upgrade it at all and have **** to your customers!!
KM
Khumbudzo M's updateReviewer Update
15 Feb 2023, 10:45 Your consultant did not open a ticket for me. He told me that you are aware that power-back-up for the Stamford Close connection requires an upgrade. However, he cannot say by when this will be done. On the 8th of December 2022, Ryan sent me a WhatsApp message to confirm that new power units were installed and backUp should hold for about 4-6 hours. This is not correct. When the power cuts, we lose connection within an hour.
Do not tell me about the struggle to recharge batteries. I have an apartment at Northgate connected via the VumaTel line, Stamford Close/The Wedge is in the same load-shedding schedule, but the VumaTel backUp doesn't die out. Something is wrong with yours. Either you installed cheap products as you have always undermined us, or you didn't upgrade it at all and have **** to your customers!!
Do not tell me about the struggle to recharge batteries. I have an apartment at Northgate connected via the VumaTel line, Stamford Close/The Wedge is in the same load-shedding schedule, but the VumaTel backUp doesn't die out. Something is wrong with yours. Either you installed cheap products as you have always undermined us, or you didn't upgrade it at all and have **** to your customers!!
KM
Khumbudzo M's update15 Feb 2023, 10:45
Reviewer Update
Your consultant did not open a ticket for me. He told me that you are aware that power-back-up for the Stamford Close connection requires an upgrade. However, he cannot say by when this will be done. On the 8th of December 2022, Ryan sent me a WhatsApp message to confirm that new power units were installed and backUp should hold for about 4-6 hours. This is not correct. When the power cuts, we lose connection within an hour.
Do not tell me about the struggle to recharge batteries. I have an apartment at Northgate connected via the VumaTel line, Stamford Close/The Wedge is in the same load-shedding schedule, but the VumaTel backUp doesn't die out. Something is wrong with yours. Either you installed cheap products as you have always undermined us, or you didn't upgrade it at all and have **** to your customers!!
Do not tell me about the struggle to recharge batteries. I have an apartment at Northgate connected via the VumaTel line, Stamford Close/The Wedge is in the same load-shedding schedule, but the VumaTel backUp doesn't die out. Something is wrong with yours. Either you installed cheap products as you have always undermined us, or you didn't upgrade it at all and have **** to your customers!!