Deceptive Reviews and Consistently Poor Service – A Customer’s Frustration

It's no surprise they've received five-star reviews, considering they pay people R100 to leave positive feedback on Hello Peter. In my experience, they are the worst service providers in this sector.

Instead of taking responsibility for their poor service and operational failures, they constantly shift the blame. As customers, we are not involved in the daily management of their business or the selection of contractors, yet when we raise valid complaints, they refuse to be accountable.

Service disruptions occur almost every other day, lasting for hours or even an entire day, with little to no communication—despite this being a 24-hour service. On top of that, they impose a R100 penalty, disguised as a "reconnection fee," if payments are not reflected by the 3rd of each month. I've completely lost patience with their pathetic service and can no longer tolerate their incompetence. I sincerely wish they would remove their entire infrastructure from Alveda (Kibler Park) to make way for more competent service providers.