AB
Aidan B

1 reviews | Active since Jun 2023

13 Jun 2023, 12:15

Constant Downtime in connection, no assistance

My connection has been down for 6 days and I've got the ISP and Linteg pointing fingers at each other with no one taking accountability. This same thing happened in April but it lasted 20 days. I was charged full price for those 20 days and I will charged again for this downtime, not to mention that they are far more expensive than other providers.

If possible, avoid at all costs but if you are forced to use this provider then do choose their ISP as it will present less issues. But if you can, try move into a complex with a different provider as the headache is just not worth it.

0
Replies (2)
Linteg Fibre (Pty) Ltd
Linteg Fibre (Pty) Ltd's reply14 Jun 2023, 08:49
Official
Good day Aiden 

You have two orders under your name with different ISP's. Which one can we assist you with?

AB
Aidan B's update14 Jun 2023, 08:56
Reviewer Update
This complaint is basis my experience over the last 8 months while using Coolideas as an ISP on your network. It's been a nightmare from day 1, I really think there's an issue there that isn't being addressed.

I've chosen to move to BeBroadband as I understand it runs a lot better on Linteg. I'd suggest that you recommend BeBroadband to new subscribers so that they don't experience the problems that I experienced.