Compliant/ Unprofessional

Good Day

Please note that I need you to collect your equipment as soon as soon as tomorrow. I have been waiting for a technician to come and fix the issue with red lights that are on my black box until today with no communication since I logged a ticket with you on Saturday with no contact from you even though I updated my WhatsApp number and direct number. I spoke to Nqobile today and she indicated that the issue was outside and that it had been solved as there were people at my residence today to solve the issue however I am still experiencing the same issue. I tried calling today when I got home there was no one answering my call at support desk indicating that there no agents available to take my call. It has been more than two weeks since the installation and I have been trying to resolve my issue with no assistance from you. The light on my black box is still red even after switching off my plugs. This is very unprofessional and I have the worst experience with your services. This is very frustrating as I have no connectivity until now.