BN
Bafana N

1 reviews | Active since Dec 2020

25 Nov 2023, 09:09

Buhlepark area without connectivitiy

Good day

I am highly disappointed on the speed at which linteg fix their connective issues. 2 days without connection and no updates or speedily fixing of the problem is disappointing.

Its also disappointing that we neever get refunds for the days where fibres are not working. We still honour iur full commitment without fail hut yet no proper service is received.

Is it possible for linteg to send us sms and notify us if there issues in the area and esrimated restoration time.

Linteg we are working from home. Hence we installed fibre. Please consider us when it comes to these things. If theres an error lets fix it without delay so tht we can also work.

Its unfair tht we spend so much data on your inconveniences.

May I request that Buhlepark we get urgent assistance.

Regards Bafana

0
Replies (2)
BN
Bafana N's update27 Nov 2023, 17:08
Reviewer Update
I HAVE BEEN OFFLINE SINCE THURSDAY. ESCALATED THIS A MILLION TIMES WITH NO ASSISTANCE.

TECHNICIANS HAVE BEEN SAID TO BE ON SITE TO RESOLVE THIS ISSUE. BUT EVEN NOW THEY HAVENT FIXED ANYTHING.

MY NEIGHBORS HAD CONNECTIVITY WHOLE TIME AND JUST MY HOUSE IS NOT CONNECTED.

I FEEL SO FRUSTRATED THAT I EXPERIENCE THIS BAD SERVICE ALL THE TIME AND NO OME ATTENDS TO ISSUES TIMEOUSLY. BUT I AM BILLED FULL AMOUNT EVERY MONTH. BUT I EXPERIENCE OUTAGE S FREQUENTLY.

CAN A GOOD SAMARITAN ASSIST ME. WORKING FROM HOME WITH NO CONNECTION IS SO PAINFUL.
Linteg Fibre (Pty) Ltd
Linteg Fibre (Pty) Ltd's reply11 Dec 2023, 14:52
Official
Good day, I do apologize for the downtime which you have experience. We have been experiencing some issues with the community to get our guys in to restore service.  This has now been sorted out and the service in the area has been restored.