Bad service - Clayville down all the time

As the community of clayville we are very devastated with the treatment we are getting from Lintag every week DFA being the issue we are paying for a service that we hardly get. Yet every month the debit order goes out without fail further more your support team seems not care, might be the company values not to put customers at the centre and be centric. As Lintag your not proactive with your monitoring because as customers we need to call to alert you of an issue as an ISP you should be very proactive and alert customers of possible down time and advise on proper ETA.