BAD SERVICE

Good day,

I called the fibre ninja call center on the 02 July 2024 and spoke to a lady by the name of Daneile. I requested to change my banking details and she advised me to complete a banking details mandate form. I completed the form and sent it back on the 03 July 2024. I sent the email with the necessary completed form to both Daneile and Beaty. They never sent me any correspondence. I sent them both an email today the 12/07/2024 and they still didn't respond, I then decided to call to the call center again and spoke to a senior lady and I asked her what was happening with my request to get my banking details changed. She advised me that the form was not attached on my email. I asked her to send me an email so that I can reply to it and send her my completed form. She also didn't send me the email. Upon arriving at my desk, I found an email from Daneile saying my email didn't have any attachments (which is also a lie). I told her the attachments were there and I sent her the form again. Until now nobody rep**** to my email or called me to inform me what is happening with my request to change my banking details. THE DEBIT ORDER MUST GO OFF FROM MY NEW ACCOUNT FROM THIS MONTH.