Bad service

My name is Innocentia, a very loyal and paying customer of Linteg Fibre from Fleurhof, I have never felt so disappointed with a company like this one...We are always experiencing outages and they don't even bother updating us as to exactly what's going, right now we have been without their services from yesterday mid-day until now yet they sent us an increase notification of their fees. How do you send a customer a notification of an increase in the middle of an outage. This company doesn't care about customers, they only care about the bottom line which is to make money...they have no idea of what "TREATING CUSTOMER FAIRLY" really means. Their service is appalling. I regret the day I signed up with these people. Spoke to their consultant by the name of Pitso Maako who reports to Wayne Davel...he did his utmost best to try and handle objections which I do appreciate unfortunately there was nothing he could do about the situation. People 's jobs are on the line simply because of this company's bad service. They better get their act together otherwise people are gonna jump ship. This is too much now.