Bad fibre

Linteg Fibre was first very helpful, the service from the called center gave was outstanding but now it's just horrible. Last week we had a problem with our Fibre in the area it was fixed 3days later. Since that outage my connection hasn't been good so I called 3 different days. I'm still waiting for a technician or a call back to come and sort out the problem.. I don't know if its the route as I explained to them on the phone since the outage in my area my router has 1 bar and my connection is really bad...when I called on Friday they said it's my package.. So funny all this time is was fine on this package but suddenly it's a problem.. I explained that it was fine before the outage in our area and when that was resolved my connection wasn't like before but the staff keep saying it the package. They haven't sent technician to see if it's my router or what. They just say change the package but all this time it was fine. After numerous calls I'm still waiting but no one calls back no one sends anymore to fix the problem or even check it out. My connection was fine before but now it's just bad when I call they say I must upgrade my package which was perfectly fine before .. Service is getting bad.. Now I don't know if it's worth continuing with linteg Fibre. Everyone in my area is unhappy with the service from linteg

Linteg you can do better then these excuses.