Bad Customer Service

I contacted your support and spoke to one of your engineers who always kept me on hold 90% of the time clearly they are not trained enough to deal with irate customers we are paying money for this service for heaven sake… he came back after sometime to tell me there’s an outage that the engineers are doing but why are we not notified as customers that Lintag will be performing an outage.

I asked to speak to a manager wow to my shock he doesn’t even apologize for the inconvenience caused by this it’s his way or the high way telling me that he will be sending out an sms and he doesn’t want to have further conversation with me and dropped the phone on my ear what kind of service are you guys offering us as clients…

His name is Sidney his the manager who can’t even speak to clients properly with respect he needs training his a manager who knows nothing about customer service I doubt he even knows your company values and what they mean….

Train your staff Customer centricity and how to deal with troubleshooting queries.