Bad customer service.

I feel sorry for anyone living in an estate with Linteg Fibre as their provider. Their customer service is nonexistent.

I understand that network connections can sometimes be interrupted by factors beyond their control. However, in 2024, when everything can be accessed remotely, they still don’t offer 24/7 customer service via WhatsApp or email.

I logged an incident call last night, only to receive a reply this morning saying they performed a remote speed check and found everything to be okay.

Of course, it looks fine now compared to last night when I had very slow download speeds.

Now they’re asking me to do a speed test and send them the results.

How ridiculous is this request from them!