Bad customer experience

It is with the greatest regret that I am resorting to such lengths to get assistance. I am deeply disappointed in the way Linteg operates. I have been using their services since September 2025 with no issues. The issue erupted when I had to relocate to a different location. I called to request assistance in what needs to be done in order to get re-installed at the new location. The lady told me to keep the router with me and they would collect when come for a reinstallation, a new ticket was opened and closed after 2 days with no assistance.Two weeks later I follow up regarding my ticket I am told to send an email for a cancellation with my customer number, this was sent on the 03rd March 2026. Until today, no one has acknowledged my cancellation and no one has come to assist with a reinstallation. I would it to be noted that I will not be paying any service from until I am assisted accordingly and will here will be penalty for re-connection until I receive assistance because I have tried countless times to contact Linteg during the day but there is no one to assist. I am deeply disappointed as a customer