Astonishing the lake of support

I logged a ticket on 05/12/2022 on the phone with Linteq Fibre after I experience intermittent internet outage. Till today nobody from Linteq bothered to contact me regarding the ticket. When I email, nobody replies. When I use their WhatsApp support, nobody replies. I'm forced to contact them daily and find out what was happening. The support staff is of no help, and they don’t even understand their own systems. I send them daily screenshots of the internet outage and when I ask them why, they just reply with “I can’t see any problems”. I was forced to drive to their office on 08/12/2022 as I don’t get any support over the phone. Keegan promised to assist and after messaging him when the internet when out, I was only met with silence. I contacted their office again only to find out that Keegan went on leave. On the 15/12/2022 a technician came out to replace the router and I spoke with a core engineer (Sidney). He advised me that he will monitor the line and I must send any noted drops to them. I tried numerous times calling and asking to speak to Sidney but he refuses to take my call. Today (20/12/2022), after a week of no reply from Sidney I was told Sidney went on leave. I send them time stamps, screenshots and done there tests they asked for and then some engineer (Robert) tells me there is no problem.

It's astonishing the lake of support and staff knowledge that Linteq provides. I'm so frustrated as they can’t provide any support and I'm being forced to use their fibre line (or lack of it). They offer the illusion of different fibre providers you can sign up with, but they all sit in the same office.

I will never recommend Linteq Fibre to anyone and multiple owners in our estate are already looking for alternative internet providers.