Appalling communication

I have never been so appalled by the service and manner of treatment received from this company. When I signed up I was told by their consultant that go house to house selling their services that it is free for 3 months only to be told when I have signed up that its not free (miscommunication within the company). I was then told that payment for the 1st month would be on the day I received the router which was received days later than the actual date I was told I would receive it. I received a call to be told that the router would be collected because the payment was not made on the 1st day of the month which is u believable that a router gets collected if there is no payment instead of them just stopping the service until payment is made. The router was scheduled to be collected on a Tuesday but no one showed up, and then on a Sunday when nothing was communicated with me that a group of individuals would show up at my gate with an unbranded car to collect one router as if they are loan sharks. Three people stepped out of the car one of which was wearing a LINTEG bib, the other casual clothes that seemed ***** and another with a bib that was for another fibre company. They collected the fibre from a person that did not sign up with them that had no idea what was going on, when the person they collected from asked if she could make the payment immediately they spoke about a R800 rejoin fee which was not communicated to me about. The three un-identifiable individuals did not know what they were talking about, one said one thing and the other two said something else.

I am horrified by they service and wouldn't recommend it to anyone.