1 reviews | Active since Feb 2022
Am so disappointed 😥
I recently became a new client of Linteg Fibre through NewCoFibre, and I must express my disappointment with the services I have received thus far. My primary concerns revolve around poor service quality, a significant lack of communication, and a troubling lack of transparency regarding issues in the area , and also they left used wifi router
Upon subscribing to Linteg Fibre's services via NewCoFibre, I had high expectations for reliable internet connectivity. However, the reality has been quite different. The most pressing issue I've encountered is the persistent lack of communication. When I initially reached out to the company to inquire about the status of the issues affecting my area, I was met with vague and uninformative responses. This has left me feeling frustrated and in the dark about when these issues will be resolved.
As a new client, I value honesty and transparency from my service provider. It's disheartening to feel as though I am not being provided with the full truth about the problems in my area and the expected timeframes for resolution. Clarity on these matters is crucial for me to make informed decisions about my internet usage and planning.
In the modern world, a reliable internet connection is essential for various aspects of our daily lives, including work and communication. Therefore, receiving ambiguous information about when these issues might be resolved is not only disappointing but also impacts my ability to effectively plan and work.
In conclusion, my experience as a new client of Linteg Fibre - NewCoFibre has been marred by poor service quality, a notable lack of communication, and a concerning absence of transparency regarding ongoing issues in my area. I sincerely hope that the company can address these issues promptly and improve its communication with customers, ensuring that future clients are spared the frustration and disappointment I have encountered.
I eagerly await a resolution to the problems in my area and a more transparent, reliable service in the future.
Thank you for reaching out. We apologise the poor service you have received. Kindly provide a suitable time when you will be available for a call.
Thank you for reaching out. We apologise the poor service you have received. Kindly provide a suitable time when you will be available for a call.
As a new client, I made an upfront payment for your services, expecting a smooth and reliable experience. Unfortunately, this has not been the case. One of your agents had promised to send me an email with a clear timeline for resolving the fiber line issue, but to date, I have received no communication whatsoever.
The absence of updates and progress reports has left me feeling frustrated and concerned about the quality of service I am receiving. It is disheartening to find myself in a position where I, as the client, have had to initiate follow-ups consistently without any proactive communication from your team.
I kindly request your immediate attention to this matter. I expect and deserve to be informed of the status of my fiber line issue, including a clear timeline for resolution. Transparency and regular updates are essential in maintaining a positive client-provider relationship.
I understand that unforeseen technical issues may arise, but timely and honest communication can go a long way in ensuring client satisfaction. I urge you to prioritize this issue and provide me with the necessary information and actions required to resolve it promptly.
I look forward to your prompt response and a swift resolution to this matter. If necessary, please arrange for a representative to contact me directly to discuss the steps being taken to address the issue and prevent such occurrences in the future.
Sincerely,
BUYISILE NDLOVU
[***]
As a new client, I made an upfront payment for your services, expecting a smooth and reliable experience. Unfortunately, this has not been the case. One of your agents had promised to send me an email with a clear timeline for resolving the fiber line issue, but to date, I have received no communication whatsoever.
The absence of updates and progress reports has left me feeling frustrated and concerned about the quality of service I am receiving. It is disheartening to find myself in a position where I, as the client, have had to initiate follow-ups consistently without any proactive communication from your team.
I kindly request your immediate attention to this matter. I expect and deserve to be informed of the status of my fiber line issue, including a clear timeline for resolution. Transparency and regular updates are essential in maintaining a positive client-provider relationship.
I understand that unforeseen technical issues may arise, but timely and honest communication can go a long way in ensuring client satisfaction. I urge you to prioritize this issue and provide me with the necessary information and actions required to resolve it promptly.
I look forward to your prompt response and a swift resolution to this matter. If necessary, please arrange for a representative to contact me directly to discuss the steps being taken to address the issue and prevent such occurrences in the future.
Sincerely,
BUYISILE NDLOVU
[***]