lO
letitia O
1 reviews | Active since Mar 2023
17 Mar 2023, 09:37
3 Days no service
This is one of the worst service providers I have ever dealt with, there is no customer care when you contact the call center you lucky to get an answer , I am without service for the past 3 days and they not even prepared to issue the customers with a credit for the non service due to the fault laying on their infrastructure and quick to disconnect you when you 1 day late on payment.
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Replies (3)0
Replies (3)
Linteg Fibre (Pty) Ltd's replyOfficial
17 Mar 2023, 10:57Good day Letitia. Please see below the latest update that was sent to all Delmore Park clients.
Please note the fault is not on our infrastucture. We escalated the matter to DFA, which is where the fault was found.
"Dear Valued Customer
The DFA team will be continuing with the repairs this morning, we will continue to share updates as we receive communication from the DFA team. We apologize for the inconvenience caused.
Kind Regards
Linteg Fibre Support''
Please note the fault is not on our infrastucture. We escalated the matter to DFA, which is where the fault was found.
"Dear Valued Customer
The DFA team will be continuing with the repairs this morning, we will continue to share updates as we receive communication from the DFA team. We apologize for the inconvenience caused.
Kind Regards
Linteg Fibre Support''
Linteg Fibre (Pty) Ltd's reply17 Mar 2023, 10:57
Official
Good day Letitia. Please see below the latest update that was sent to all Delmore Park clients.
Please note the fault is not on our infrastucture. We escalated the matter to DFA, which is where the fault was found.
"Dear Valued Customer
The DFA team will be continuing with the repairs this morning, we will continue to share updates as we receive communication from the DFA team. We apologize for the inconvenience caused.
Kind Regards
Linteg Fibre Support''
Please note the fault is not on our infrastucture. We escalated the matter to DFA, which is where the fault was found.
"Dear Valued Customer
The DFA team will be continuing with the repairs this morning, we will continue to share updates as we receive communication from the DFA team. We apologize for the inconvenience caused.
Kind Regards
Linteg Fibre Support''
lO
letitia O's updateReviewer Update
17 Mar 2023, 12:04I am still not happy with the service will we be issued with credits for not getting service which is still not fixed wherever the problem is, it is still not fair for the clients to be billed in full.
and what is the ETA on this because those who work from home is occurring extra cost at our own expense , your response is not sufficient
and what is the ETA on this because those who work from home is occurring extra cost at our own expense , your response is not sufficient
lO
letitia O's update17 Mar 2023, 12:04
Reviewer Update
I am still not happy with the service will we be issued with credits for not getting service which is still not fixed wherever the problem is, it is still not fair for the clients to be billed in full.
and what is the ETA on this because those who work from home is occurring extra cost at our own expense , your response is not sufficient
and what is the ETA on this because those who work from home is occurring extra cost at our own expense , your response is not sufficient
Linteg Fibre (Pty) Ltd's replyOfficial
17 Mar 2023, 12:19As stated in the response above, updates will be given as we receive them from the backhaul provider.
We do not have the mandate to issue credits when faults have not occurred on our infrastructure.
We do not have the mandate to issue credits when faults have not occurred on our infrastructure.
Linteg Fibre (Pty) Ltd's reply17 Mar 2023, 12:19
Official
As stated in the response above, updates will be given as we receive them from the backhaul provider.
We do not have the mandate to issue credits when faults have not occurred on our infrastructure.
We do not have the mandate to issue credits when faults have not occurred on our infrastructure.