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RG
Reinet G

1 reviews | Active since Jan 2014

19 Aug 2021, 07:54

Worst Service

Look if I could give zero stars I would. This is by far the worst experience I have had with an internet service provider. I ordered and paid for a sim card on 1 July. Then there were the riots and I was very patient with that. They said they had a backlog which is understandable. Then I followed up on 22 July, they said the courier was trying to reach me but I was not answering my phone, turns out they gave them the wrong number. Then after that the had the wrong delivery address after they confirmed the address with me on WhatsApp so don't even know how that happenedd.

Finally I received the sim card on 16 Aug, but guess what... the sim card does not work. Now I have been back and forth with support. They say everything is fine on their side, gave me a couple of settings to check which are all fine, but still the sim card does not work.

I have now tried a Nokia phone, a Samsung phone and a Hauwei router and still it does not work. So much frustration from a supposed to be easy transaction. I am so over it trying to make something work that is clearly defective.

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Replies (1)
RG
Reinet G's update25 Aug 2021, 08:12
Reviewer Update
This company is frustrating beyond words. First of all after the review they sent me an email asking me to take down my review because it is not fair to them and putting them in a bad light and according to them they have kept me in the loop all this time. This is a lie, nowhere did they send me an email to keep me up to date. The support keeps saying I must try and try and try the simcard again. It does not work! Now they have even billed me for another month and they still owe me from the first month. Absolutely ridiculous I have never experienced such bad customer service before.