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steve E
1 reviews | Active since Dec 2009
03 Sept 2019, 12:29
Zero customer service
Link Africa does not seem to have the capacity to install in New Redruth, let alone respond to customer queries. 26 July site survey. No contact until a mail arrives 29 August stating this is a NEW planning request, LOW priority.
I call them over a week ago and am told installation is in for financial approval. I call again this week and its still in for financial approval.
Don't hold your breath
Helpful (0)
Replies (5)0
Replies (5)
Link Africa's replyOfficial
03 Sept 2019, 12:44Hi Steven, we are sorry to hear about your frustrating experience. I have asked for urgent feedback from the planning team and will get back to you as soon as possible.
Link Africa's reply03 Sept 2019, 12:44
Official
Hi Steven, we are sorry to hear about your frustrating experience. I have asked for urgent feedback from the planning team and will get back to you as soon as possible.
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steve E's updateReviewer Update
03 Sept 2019, 16:56I appreciate the call but you did say you would get back to me today.
So glad I didn't hold my breath.
So glad I didn't hold my breath.
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steve E's update03 Sept 2019, 16:56
Reviewer Update
I appreciate the call but you did say you would get back to me today.
So glad I didn't hold my breath.
So glad I didn't hold my breath.
Link Africa's replyOfficial
05 Sept 2019, 13:59Hi Steve, Apologies for not updating on the day I said I would - I unfortunately did not have any worthwhile information to share.I have emailed you with an update from our planning and build team received this morning.
Link Africa's reply05 Sept 2019, 13:59
Official
Hi Steve, Apologies for not updating on the day I said I would - I unfortunately did not have any worthwhile information to share.I have emailed you with an update from our planning and build team received this morning.
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steve E's updateReviewer Update
25 Sept 2019, 10:26Now the installation internal to the complex is complete and was done efficiently by your sub-contractor, only to find the external infrastructure has not been spliced? ***
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steve E's update25 Sept 2019, 10:26
Reviewer Update
Now the installation internal to the complex is complete and was done efficiently by your sub-contractor, only to find the external infrastructure has not been spliced? ***
Link Africa's replyOfficial
30 Sept 2019, 16:22Hi Steve
I hope you are well, we believe that you are up and running now. Apologies for the less than satisfactory experience you have had. Enjoy your fibre.
Kind regards
I hope you are well, we believe that you are up and running now. Apologies for the less than satisfactory experience you have had. Enjoy your fibre.
Kind regards
Link Africa's reply30 Sept 2019, 16:22
Official
Hi Steve
I hope you are well, we believe that you are up and running now. Apologies for the less than satisfactory experience you have had. Enjoy your fibre.
Kind regards
I hope you are well, we believe that you are up and running now. Apologies for the less than satisfactory experience you have had. Enjoy your fibre.
Kind regards