lB
layla B

1 reviews | Active since Nov 2016

26 Aug 2021, 16:10

You and telkom same watsapp group

I had stuck out my year if hell with home connect, poor wifi connection, everytime my wifi drops atleast 5 times in a day while im in a middle of a call. Everytime your consultants call for us to reset the damn router but do u think the peoblwm goes away. I have a bigger line now and still the same problem. Now yiu forcing me to stay yet another month with u people because i need to five 30days notice and must sit with the same problem. I want to leave. My 1yr ended the 18th August. All i want is proof of my cancelation without waiting 30days. My bill is paid to date and i have no right to cancel. What bull****. I hate home connect i will never recomend them, home connect and telkom same watsapp group. If i could give minus starts i would rate u minus 100. The amazing part is when u need to get paid there is no problem yet when we have a problem you cannot fix it. *** and more ***

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Replies (1)
Link Africa
Link Africa's reply19 Jan 2022, 11:51
Official
Hi Layla, we are so sorry for the lack of response & frustration you have exprienced. Link Africa has sold their FTTH network to MetroFibre & the transition has not been smooth. We have had an influx of calls during this time & apologize for the inconvenience caused during the cut over.