Pathetic service from Link Africa

For the past 2 days, I have been trying all afternoon to contact them on their landline, however, the line just rings and then disconnects. There is no option to leave a message or request call back. This is exceptionally frustrating.

I want to find out how much longer do I need to wait for the fiber to be installed in my unit? I signed up through RSAWeb in the 1st July, that evening, a sales rep from their side, Lorentia called to me advise that technicians would be at my house at 9am the following day to do the necessary assessments, needless to say, they never pitched.

When I called Lorentia to get some feedback, she said she would call me back, to this day, I still wait that phone call.

When I raised this with Talent from RSAWeb, he told me that this would normally take between 5 – 10 working days, again, needless to say, this SLA has come and gone and you failed on service delivery.

One of their contractors called William, came to my property on Thursday 16 July to do the assessment of how to get the fiber installation from the pavement where it has been laid into my unit. He said that once he has passed on his report to head office, it would take a day or 2 for stock to be issued and then they would come and do the installation, 11 days later, still nothing!

Why do I need to beg for feedback and wait almost 1 month to have fiber installation??