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Marinda R
1 reviews | Active since Jul 2020
26 Jul 2020, 18:05
Pathetic
My fiber was installed on 29 June, and since then I have not had a week without errors with my fiber. Every week I have to call their call centre, that doesn’t even ring most of the time, and there’s no support of them at all. They did a faulty installation, and when I tried to call the contact number on the job card, it was a **** number. The name of the installer Lazlo and he didn’t even put the fiber cables in the correct ports on the router . I am highly disappointed in Link Africa and would not recommend them at all.
Helpful (0)
Replies (11)0
Replies (11)
Link Africa's replyOfficial
27 Jul 2020, 08:53Hi Marinda, we are sorry to hear you have had a less than satisfactory experience with us so far.
Could you please Facebook Inbox your address to us along with a photograph of your Huawei Box. We'll then get the team to investigate your poor connection.
Could you please Facebook Inbox your address to us along with a photograph of your Huawei Box. We'll then get the team to investigate your poor connection.
Link Africa's reply27 Jul 2020, 08:53
Official
Hi Marinda, we are sorry to hear you have had a less than satisfactory experience with us so far.
Could you please Facebook Inbox your address to us along with a photograph of your Huawei Box. We'll then get the team to investigate your poor connection.
Could you please Facebook Inbox your address to us along with a photograph of your Huawei Box. We'll then get the team to investigate your poor connection.
Link Africa's replyOfficial
27 Jul 2020, 12:24Hi Marinda, please send us a Facebook Inbox message with your details. We would need your address and number on your Huawei Box to investigate the issue.
Link Africa's reply27 Jul 2020, 12:24
Official
Hi Marinda, please send us a Facebook Inbox message with your details. We would need your address and number on your Huawei Box to investigate the issue.
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Marinda R's updateReviewer Update
27 Jul 2020, 13:38Firstly - it is not a Hauwei Box. My telephone number is ***. Address - Reading Country Estate, New Redruth, Alberton. Phone me to make arrangements.
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Marinda R's update27 Jul 2020, 13:38
Reviewer Update
Firstly - it is not a Hauwei Box. My telephone number is ***. Address - Reading Country Estate, New Redruth, Alberton. Phone me to make arrangements.
Link Africa's replyOfficial
27 Jul 2020, 14:05Hi Marinda, thank you for the information. We would love to resolve this for you.
HelloPeter blocks contact details in messages & we can not read it. That's we ask you to Facebook Inbox us so that we can get all your details. For us to identify you personally we need an exact address
HelloPeter blocks contact details in messages & we can not read it. That's we ask you to Facebook Inbox us so that we can get all your details. For us to identify you personally we need an exact address
Link Africa's reply27 Jul 2020, 14:05
Official
Hi Marinda, thank you for the information. We would love to resolve this for you.
HelloPeter blocks contact details in messages & we can not read it. That's we ask you to Facebook Inbox us so that we can get all your details. For us to identify you personally we need an exact address
HelloPeter blocks contact details in messages & we can not read it. That's we ask you to Facebook Inbox us so that we can get all your details. For us to identify you personally we need an exact address
Link Africa's replyOfficial
28 Jul 2020, 10:04Hi Marinda, ok. Well let's see how we can try get around it without using Facebook Inbox. Could you email your exact address, contact number and the number on the Huawei box mounted to your wall. The email address is tholol(at)linkafrica.co.za - replace (at) with '@'
Link Africa's reply28 Jul 2020, 10:04
Official
Hi Marinda, ok. Well let's see how we can try get around it without using Facebook Inbox. Could you email your exact address, contact number and the number on the Huawei box mounted to your wall. The email address is tholol(at)linkafrica.co.za - replace (at) with '@'
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Marinda R's updateReviewer Update
11 Aug 2020, 14:46Still nothing has been resolved. I am still without fibre..... Link Africa what is going on?
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Marinda R's update11 Aug 2020, 14:46
Reviewer Update
Still nothing has been resolved. I am still without fibre..... Link Africa what is going on?
Link Africa's replyOfficial
11 Aug 2020, 17:16Hi Marinda, we have escalated your query. Tholo will contact you. We hope to resolve this for you shortly.
Link Africa's reply11 Aug 2020, 17:16
Official
Hi Marinda, we have escalated your query. Tholo will contact you. We hope to resolve this for you shortly.
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Marinda R's updateReviewer Update
12 Aug 2020, 09:32Please start by sending out a technician asap! I think the installation was not set up properly. Tholo would not be able to assist remotely. PLEASE ADVISE WHEN THIS WILL BE DONE.
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Marinda R's update12 Aug 2020, 09:32
Reviewer Update
Please start by sending out a technician asap! I think the installation was not set up properly. Tholo would not be able to assist remotely. PLEASE ADVISE WHEN THIS WILL BE DONE.
Link Africa's replyOfficial
13 Aug 2020, 09:31HI Marinda, you will be contacted by a technician before midday today.
Link Africa's reply13 Aug 2020, 09:31
Official
HI Marinda, you will be contacted by a technician before midday today.
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Marinda R's updateReviewer Update
13 Aug 2020, 12:04Good day Link Africa - thank you VERY much for sending out a technician today. My fibre has been sorted out.
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Marinda R's update13 Aug 2020, 12:04
Reviewer Update
Good day Link Africa - thank you VERY much for sending out a technician today. My fibre has been sorted out.
Link Africa's replyOfficial
13 Aug 2020, 14:22Hi Marinda, thank you for updating us - we are very happy to hear that. Apologies for the lass than satisfactory experience you had with us. Have a lovely day.
Link Africa's reply13 Aug 2020, 14:22
Official
Hi Marinda, thank you for updating us - we are very happy to hear that. Apologies for the lass than satisfactory experience you had with us. Have a lovely day.