EE
Eugene E
1 reviews | Active since Mar 2009
08 Jun 2021, 07:22
No Response from Manager, No Fibre For Six Days
When I migrated my fibre to my new house, Link Africa provided the infrastructure. What a disastrous delay. Eventually, after fighting, I got my fibre. It has now been down for six days as of yesterday. I complained to Link Africa ignoring my ISP and was told I should e-mail Tholo at Link Africa. I did so on Sunday. Monday came and went and there was no reply to my e-mail. Today is Link Africa's last chance to fix this problem, failing which I cancel with my ISP. I do not need to pay an ISP that uses a supplier unable or unwilling to deliver a service they promised they would.
Helpful (0)
Replies (1)0
Replies (1)
Link Africa's replyOfficial
08 Jun 2021, 09:42Hi Eugene, we are sorry to hear you have had a poor experience. We will escalate this matter to the team , however in order for us to assist, we will need the following information: Physical address & contact number. We want to get this resolved for you as soon as we can.
Link Africa's reply08 Jun 2021, 09:42
Official
Hi Eugene, we are sorry to hear you have had a poor experience. We will escalate this matter to the team , however in order for us to assist, we will need the following information: Physical address & contact number. We want to get this resolved for you as soon as we can.