DW
Darryn W

1 reviews | Active since Mar 2020

28 Mar 2020, 10:54

LinkAfrica service provider that provides zero service

This is one service provider that provides no service. My 40 up 40 down Fibre line was installed last year and haven't had reliable internet since then.

Despite numerous attempts at opening tickets, i'm either ignored or the finger is pointed at the ISP to resolve (Afrihost) on a clearly infrastructure problem. I've repeatably requested for a technician as the installation gentlemen said that they were picking up a surge coming through the line. (They claimed to fix it). The Fibre box then was left open.

I'm unable to even stream basic services without needing to buffer, nor can i have more than 2 devices using the internet without it slowing down to a crawl.

I strongly do not recommend using LinkAfrica for any fibre needs. You will have a more pleasent experience with the now defunct ADSL line or LTE.

0
Replies (2)
Link Africa
Link Africa's reply30 Mar 2020, 09:40
Official
Hi Darryn, thank you for your feedback & apologies that you have had a less than satisfactory experience. Our policy is to serve the ISPs on our network, & complaints you log are suppose to be logged by you ISP on our network. Please FB inbox your address & hopefully we can improve your experience.
Link Africa
Link Africa's reply30 Mar 2020, 09:44
Official
Hi Darryn, we see you have sent your address via FB inbox. Thank you for the information, we hope to resolve this shortly.