Link Africa the *****.
I app**** through MWeb for fibre. On the 24 July 2019 at 1553 I received an email from Laurentia Mo****di informing me that the Survey crew was ready to conduct a survey at our complex and need a consent form that I completed and return the following day. I followed up with another email that she have received the email, she did not even responded.
On Sunday afternoon I got a call from someone, and setup an appointment for 30 July 2019 from 0900 - 1100. No one pitched up.
Is this the way the these people work?
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Replies (2)'s updateReviewer Update
08 Aug 2019, 16:35Feedback since 30/07/2019.
Eventually the sub contractor pitched up to conduct a survey, I was told to expect feedback by Friday 02/08/2019 - needless to say no feedback till today 08/08/2019.
I got a call from Link Africa yesterday (07/08/2019) enquiring about our interest to install Fibre - makes me think what happened to my application. Again is explain the problem, AGAIN I was promised a call back by close of business yesterday, again nothing.
Eventually the sub contractor pitched up to conduct a survey, I was told to expect feedback by Friday 02/08/2019 - needless to say no feedback till today 08/08/2019.
I got a call from Link Africa yesterday (07/08/2019) enquiring about our interest to install Fibre - makes me think what happened to my application. Again is explain the problem, AGAIN I was promised a call back by close of business yesterday, again nothing.
's update08 Aug 2019, 16:35
Reviewer Update
Feedback since 30/07/2019.
Eventually the sub contractor pitched up to conduct a survey, I was told to expect feedback by Friday 02/08/2019 - needless to say no feedback till today 08/08/2019.
I got a call from Link Africa yesterday (07/08/2019) enquiring about our interest to install Fibre - makes me think what happened to my application. Again is explain the problem, AGAIN I was promised a call back by close of business yesterday, again nothing.
Eventually the sub contractor pitched up to conduct a survey, I was told to expect feedback by Friday 02/08/2019 - needless to say no feedback till today 08/08/2019.
I got a call from Link Africa yesterday (07/08/2019) enquiring about our interest to install Fibre - makes me think what happened to my application. Again is explain the problem, AGAIN I was promised a call back by close of business yesterday, again nothing.
Link Africa's replyOfficial
08 Aug 2019, 16:44Hi Koos, thanks for taking the time to review our service.
We have been experiencing some delays with our contractors in trying to deal with the high level of demand in New Redruth.If I can ask that you bear with us, we will investigate this and attempt to resolve as soon as possible next week.
We have been experiencing some delays with our contractors in trying to deal with the high level of demand in New Redruth.If I can ask that you bear with us, we will investigate this and attempt to resolve as soon as possible next week.
Link Africa's reply08 Aug 2019, 16:44
Official
Hi Koos, thanks for taking the time to review our service.
We have been experiencing some delays with our contractors in trying to deal with the high level of demand in New Redruth.If I can ask that you bear with us, we will investigate this and attempt to resolve as soon as possible next week.
We have been experiencing some delays with our contractors in trying to deal with the high level of demand in New Redruth.If I can ask that you bear with us, we will investigate this and attempt to resolve as soon as possible next week.