BS
Brett S
1 reviews | Active since Aug 2015
24 Nov 2021, 20:20
Link africa non existent service
We have been trying to get a technician out to fix our Fibre line problem for over 2 weeks. Every day is another false promise and excuse. I was told that a technician would come out today, so I took the day off work and no one showed up. I was told the technician was in the area this morning, it's now 8pm and still nothing. Do they only have 1 technician? Completely useless customer service
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Link Africa's replyOfficial
22 Feb 2022, 11:32Hi Brett, we are so sorry for the lack of response & frustration you have exprienced. Link Africa has sold their FTTH network to MetroFibre & the transition has not been smooth. We have had an influx of calls during this time & apologize for the inconvenience caused during the cut over. We hope your issue has been resolved with your ISP & that you have been reconnected.
Link Africa's reply22 Feb 2022, 11:32
Official
Hi Brett, we are so sorry for the lack of response & frustration you have exprienced. Link Africa has sold their FTTH network to MetroFibre & the transition has not been smooth. We have had an influx of calls during this time & apologize for the inconvenience caused during the cut over. We hope your issue has been resolved with your ISP & that you have been reconnected.