VD
Vanessa D
1 reviews | Active since Feb 2010
18 Jul 2021, 15:59
Do connection issues only happen during "business hours"?
There have been intermittent connction issues with the fiber since Tuesday! Can you at least provide feedback to your service providers so that they can at least provide feedback to their (your) clients?
Pathetic client service, made worse only by the fact that you are only available during the week until 5pm. Guess there are never connection issues outside of those hours.
Get it together and respond to calls that are being logged!
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Link Africa's replyOfficial
19 Jan 2022, 11:45Hi Vanessa, we are so sorry for the lack of response & frustration you have exprienced. Link Africa has sold their FTTH network to MetroFibre & the transition has not been smooth. We have had an influx of calls during this time & apologize for the inconvenience caused during the cut over. We hope your issue has been resolved with your ISP & that you have been reconnected.
Link Africa's reply19 Jan 2022, 11:45
Official
Hi Vanessa, we are so sorry for the lack of response & frustration you have exprienced. Link Africa has sold their FTTH network to MetroFibre & the transition has not been smooth. We have had an influx of calls during this time & apologize for the inconvenience caused during the cut over. We hope your issue has been resolved with your ISP & that you have been reconnected.