BAD SERVICE

Greetings,

I would just like to say that I am disgusted with service that LINK AFRICA is giving me,

Let me start by saying that the JHB Branch NEVER ANSWERS THEIR PHONE..... This is damaging the company name! I have to phone them at least 3 or 4 times before they answer, Like what is the receptionist doing there???? Is she on lunch time all the time?

Next point, Iv'e got a 20mg Fiber line through Telkom which is using Link Africa, Basically when Telkom placed my order with Link Africa its supposed to be a 20mg line, But some lovely PERSON set my order as 10mg, Now i'm going to be billed for a 20mg line which i do not have thanks to Link Africa NOT DOING THEIR JOB...... (Telkoms system shows I have a 20mg line with them)

I'm getting tired of Telkom and Link Africa pointing fingers at each other, and never owning up to the mistake.... I DON'T CARE WHO MADE THE MISTAKE, I WANT THIS ISSUE FIXED.... I understand that Link Africa is new to the market this does not mean that a ****PY Service must given be to clients,

I have had my Fiber service since the 21st or 22nd of AUGUST 2019. I'm still sitting on the wrong line speed, Are you telling me that it takes 3 weeks or longer to fix a mistake?

Why must this process be so complicated? Why must everything be left to the last minute where the client gets angry?