VERY POOR FROM LIME LOANS MY NAME LISTED AFTER I WAS ADVISED THIS WAS RESOLVED 2 YEARS AGO

I have had a nightmare of Service with LimeLoans, this nightmare began in 2017 when a Loan was granted to an impersonator leading to me having to do affidavits emails and give my details to dispute this with Limeloans, On Investigation it was indeed confirmed that this was the CASE. LIME LOANS acknowledged that this was a mistake and they will remove this Loan on my name and Remove this account off my Experian Report. Indeed this was done in 2018. Fast forward to 2020 i am once again doing an application for my personal Finance only for this to be denied and be told that i have been Listed because of a Loan i never paid for Lime Loans.

This is after i got written communication this was Resolved and removed off my name. I must highlight the fact that my Life once again is on hold because of this i cannot proceed with my Life. WHY HAS THIS BEEN PUT ON MY NAME AGAIN AFTER I GOT CONFIRMATION THIS WAS REMOVED IN 2019? CAN SOMEONE INVESTIGATE THIS AS IT HAS BEEN A WEEK OF EMAILS WITH ZERO RESOLUTION AS ONCE AGAIN A PROMISE OF A RESOLUTION.

WHAT GUARANTEE DO I HAVE THAT THIS TIME THIS WILL BE DONE AS A PERMANENT SOLUTION

Good Afternoon

Please advise if the correction of the status on my name has been removed as per the last email, I have not had an update since Tuesday and this makes it a week.

I don’t understand how my Life has to be put on hold after this was confirmed to me in writing that it was resolved almost 2 Years back and all of a sudden this is back to square one again. Can I also get an understanding how this was reactivated on my name and what will stop you Guys from Listing me again after this occasion.

Regards Sicelo,

From: Chisala Tembo <***> Sent: Tuesday, 09 June 2020 17:42 To: *** Cc: 'Whitney Adams' <***> Subject: RE: LIME LOANS UPDATE

Good day,

Kindly note that the matter was referred to the credit bureau and we are still awaiting feedback. Once we have received confirmation of profile deletion we will update you. We are hoping that they finalise this before the end of this week as we explained that this is an urgent matter.

Kind Regards

From: Sent: Tuesday, 09 June 2020 17:34 To: ***; 'Chisala Tembo' <***> Cc: 'Whitney Adams' <***> Subject: RE: LIME LOANS UPDATE

Good Evening

I have not had an update on the below investigation, can you please update if this is being resolved?

Regards Sicelo,

From: *** <***> Sent: Friday, 05 June 2020 15:38 To: >; 'Chisala Tembo' <***> Cc: 'Whitney Adams' <***> Subject: RE: LIME LOANS UPDATE

Good day Sicelo,

I will look into this asap an have it sorted out.

Regards Karabo Mashego

From: Sent: Friday, June 5, 2020 3:30 PM To: Chisala Tembo <***>; *** Cc: 'Whitney Adams' <***> Subject: RE: LIME LOANS UPDATE

Good Afternoon

I cannot believe I have to once again go through this.

I am not sure but I believe we dealt this issue before, I now am seeing this on my Experian report again. Guys I have never taken a loan with LIME LOANS and I last got confirmation this was resolved now this is back on my profile again.

Can someone explain where this is coming from and get it fixed. Can I have urgent feedback on this Guys.

Supplier LIME LOANS SOUTH AFRICA (PTY) LTD Account No ***001 Account Type Micro loan Account Status Open or current Status Date 2019-02-27 Open Date 2017-06-06 Open Balance R 1,200 High Limit R 0 Current Balance R 2,400 Balance Date 2019-02-28 Last Payment Date --- Installment R 2,400 Payment Status 9 months in arrears Overdue Amount R2400 Deferred Payment Date Payment Type Other Repayment Frequency Monthly Account Sold To Third Party No Third Party Name No Of Participants in Joint Loan 1 Ownership Type Other Bureau Flag Experian Load Indicator Payment profile Loan Type Short Term loans (Single Repayment Loan or repayable in End User Code O

Regards Sicelo, From: Chisala Tembo <***> Sent: Wednesday, 04 July 2018 11:18 To: *** Cc: 'Whitney Adams' <***> Subject: RE: LIME LOANS UPDATE

Hi Sicelo,

That’s great to hear.

I’m actually the MD and its great to hear that my staff is delivering.

Thanks and all the best!

Regards, Chisala

From: Sent: Wednesday, 04 July 2018 11:10 AM To: *** Cc: 'Whitney Adams' <***>; 'Chisala Tembo' <***> Subject: RE: LIME LOANS UPDATE

Good Day

Kindly note I have just checked my Experian report and can confirm that LIME LOANS has been cleared off and does not reflect on my profile anymore.

Thank you very much for your assistance Mashego& Chisala, please forward me your managers details so I can send recognition for you.

Kind regards Sicelo.

From: *** [mailto:***] Sent: 04 July 2018 10:48 AM To: Subject: FW: LIME LOANS UPDATE

Hi Sicelo,

Please see below email.

Regards Karabo Mashego

From: Callcentre_dataSupport <***> Sent: Wednesday, 04 July 2018 9:48 AM To: *** Cc: CSCQA - Compuscan <***>; *** Subject: RE: LIME LOANS UPDATE

Good Day

As per your request, we have sent your request through to our data department to be reviewed and updated.

***

As soon as we receive feedback, we will revert back to you immediately.

Kindest Regards

Call Centre Data Support Team

+***0

+***1 www.compuscan.co.za

POWERFUL DATA. INTELLIGENT INSIGHTS. This e-mail (including attachments) is subject to the email disclaimer published on our website. National Credit Regulator (NCR) Credit Bureau Registration No NCRCB6.

From: *** [mailto:***] Sent: 03 July 2018 02:54 PM To: Callcentre_dataSupport <***>; Carin October <***> Cc: CSCQA - Compuscan <***>; 'Msebele, Sicelo S' <***>; *** Subject: RE: LIME LOANS UPDATE

Good day,

Please find attached loan closure request as we request the information to be remove on the client’s credit profile due to the fact that the loan was taken out **********ly.

Hope you will find the above in order and if you might need anything else please let us/ me know.

Kind Regards Karabo Mashego

From: Carin October <***> Sent: Tuesday, 03 July 2018 1:18 PM To: *** Cc: CSCQA - Compuscan <***> Subject: RE: LIME LOANS UPDATE

Good Day Karabo,

As per our data department, please complete the attached excel sheet and submit to *** for all future loan closure requests.

Should you need any assistance, please don’t hesitate to contact us.

Thank you,

Kindest Regards

Carin October Customer Service Consultant T: +***0 This e-mail (including attachments) is subject to the email disclaimer published on our website. National Credit Regulator (NCR) Credit Bureau Registration No NCRCB6.

From: *** [mailto:***] Sent: 02 July 2018 10:47 AM To: Callcentre_dataSupport <***> Cc: *** Subject: FW: LIME LOANS UPDATE

Good Day Carain,

Please see attached amendment sheet fto be updated as discussed telephonically.

Regards Karabo Mashego

From: *** <***> Sent: Friday, 22 June 2018 12:04 PM To: '***' <***>; '***' <***> Cc: 'Whitney Adams' <***> Subject: FW: LIME LOANS UPDATE

Good day, Please find attached amendment sheet to be updated.

Kind regards Karabo Mashego

From: Whitney Adams <***> Sent: Friday, 22 June 2018 11:53 AM To: *** Subject: FW: LIME LOANS UPDATE

From: *** <***> Sent: Wednesday, 20 June 2018 10:03 To: *** Cc: 'Whitney Adams' <***>; 'Chisala Tembo' <***> Subject: LIME LOANS UPDATE

Good day,

Please find attached amendment sheet for updates.

Kind regards

Lime24