Very Bad Service From Lime Loan South Africa Company no ***

Very Bad Service From Lime Loans This is now the 5th day I've been calling this people and all they tell me there is nothing they can do who is the owner of this company? I work at a financial institution and this i think this company needs to be reported I've been debited on the 15th of March 2024 and also sent proof of payment to the, I've been sending back and forth email up to 16 emails but no assistance I'm being constantly ignored and i have to keep calling them back for feedback This i utter ******* and staff that work there are very rude when i get a response i will mention the names