Loan paid

I'm disappointed on the lime 24 , when i got advise that they appear on my credit score advising that i own them, i paid all of the loan which i was given remove me from your list , i was communicating with Jabulile , i advise her that the other loan i made the direct payment at FNB to your direct account and the other one was from my Nedbank account which closed , she can't access the information , remove me from your list , how do you except me to pay twice that ***** .