Limeloans is evasive and reluctant to fix their mistakes

I picked up a problem with Limeloans. On the 4th of May 2024, I requested a settlement qoue, which I honoured and made full payment to setlle my acvount. My bank, Capitec Bank, did send the confirmation of payment email to Limeloans collection department. They did not process my settlement, no one can answer why, and on the 24th of May 2024, Limeloans made another withdrawel from my bank account, which means I paid twice for the same thing. I emailed, tried phoning, tried their whatsapp line, and venetualy, Brandon send me a email and said my refund is loaded and in process. But still nothing is happening, and again, emails are not answered, phones just ring and ring, no one answers, and no reply on Whatsapps. Al I want to know is, when is the money now going to back in my account. I have also send a complaint to NCR, as this business practice seem ***** and very evasive. All I want it for them to fix the problem on their side and it realy seems, they care absolutely not about clientservice or to take responsibity for their mistakes and to fix it. Think twice before dealing with them.