Lime loans South Africa provides extremely poor service and an irritating company that must be shutdown

They do not pick up the phone, says all representatives are busy and cuts off, I have been trying to contact them for two days. I just need a paid up letter than I will never request a loan from them and will advise everyone to please stay away from this useless and irritating company. Lime you provide very very poor service. Don't even bother with the email they will not respond.