Lime loans extremely poor service

I have made an application 6 days ago..... I have recieved no feedback from lime. I've called in 4 times and waited on calls for time exceeding 90 minutes each and hear you are caller number one, then 2 minutes later you're caller number 5 then 3 then 1 then 5. I've sent multiple emails and still no response. Ticket number 6mpufc01