Bad service

I app**** for a loan in May, got the loan and service was relatively good, loan has been repaid. I am trying to apply for another loan since June 24, No response on e-mails, I got through once via there phone lines but the agent was extremely rude, I am trying to cancel my loan application because I do not need it anymore but with no success, phones is an absolute mess and hopefully someone will answer my mails now. First experience was ok, second one after a month very bad. I would not recommend this company at all especially after reading other reviews.