Service feedback

Communication regarding order updates could be improved, as I was often unsure about the status of my purchase. Delivery timelines also need some attention — I had paid R200 for “priority” shipping, and unfortunately did not receive a refund despite the delays. The shipping date was postponed more than once, reportedly due to staff illness, which was understandable but still a bit frustrating. That said, when the dress arrived, it was beautifully packaged, the material quality is good, and the sizing is accurate. One small concern is that the bottom of the dress appears to be cut without a seam/hem — I’m not sure if this is by design or something that may need attention. Overall, the product itself is lovely, and with some improvements to communication and delivery, the experience could be even better.