Extremely disappointing experience with Lily Co Designs

Extremely disappointing experience with Lily Co Designs I placed orders with Lily Co Designs in March and April 2026. At the time of placing my orders, the company clearly stipulated a 4–6 week turnaround time, which I accepted when placing my orders. After approximately two weeks, I followed up because I had still not received a collection date. I was asked when my function was, and I confirmed that it was 3 July 2026. I was then told that I could collect my order on 19 June 2026. The collection was then postponed due to the short work week for the company(because of the public holiday). After that, I was informed that the owner’s grandmother had passed away and that she had to travel for the funeral. However, what followed was a constant rescheduling of collection dates and very frustrating communication. When I eventually went to the store to collect my order, I was told by other businesses in the area that the owner had not been there for approximately two weeks. Regardless of the circumstances, I was left without my dresses and without a clear or reliable collection date. By 2 July 2026 — the day before my function — I still could not collect my dresses. At that point, after months of delays and repeated changes to collection arrangements, I had no choice but to request a refund. Today is 1 September 2026, and I am STILL waiting for my refund for my rosette dress. I have repeatedly followed up regarding my refund, only to be told that the matter will be “escalated to management”.I still have not received the money owed to me.