JB
Jolandi B
1 reviews | Active since Jan 2022
03 Jan 2022, 20:14
Worst online shopping site
My husband placed an order on the 27th October. He is still waiting with your apparent delivery time of 20 days... order number ***9 Honestly with absolutely no way of contacting you, the only way to get your attention is with a bad review. Hopefully this will speed up the process!! Never in my life! I will definitely not recommend or order from you again!!
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Light In The Box's replyOfficial
08 Jan 2022, 15:05Hi Jolandi,
Thank you for reaching out. We truly apologise for the delay of your package.
Unfortunately, there are a few shipping companies behind schedule due to the peak season we've found ourselves currently in. This affects mostly packages shipped through economical shipping. The logistic department conclude the package is about to arrive following 2 weeks in South Africa. We understand that you have been very patient so far, and appreciate if you could wait for this package.
Tracking Information:
https://t.17track.net/en#nums=RV***CN&fc=0
We also like to apologize for the difficulties faced while trying to contact our customer service. The most easy way to reach out is by creating a support ticket from your husband's account. I've checked but couldn't find any tickets. If the ticket was created successfully, then a confirmation email will be sent at first, followed shortly by a response from one of our customer service agents.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Thank you for reaching out. We truly apologise for the delay of your package.
Unfortunately, there are a few shipping companies behind schedule due to the peak season we've found ourselves currently in. This affects mostly packages shipped through economical shipping. The logistic department conclude the package is about to arrive following 2 weeks in South Africa. We understand that you have been very patient so far, and appreciate if you could wait for this package.
Tracking Information:
https://t.17track.net/en#nums=RV***CN&fc=0
We also like to apologize for the difficulties faced while trying to contact our customer service. The most easy way to reach out is by creating a support ticket from your husband's account. I've checked but couldn't find any tickets. If the ticket was created successfully, then a confirmation email will be sent at first, followed shortly by a response from one of our customer service agents.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Light In The Box's reply08 Jan 2022, 15:05
Official
Hi Jolandi,
Thank you for reaching out. We truly apologise for the delay of your package.
Unfortunately, there are a few shipping companies behind schedule due to the peak season we've found ourselves currently in. This affects mostly packages shipped through economical shipping. The logistic department conclude the package is about to arrive following 2 weeks in South Africa. We understand that you have been very patient so far, and appreciate if you could wait for this package.
Tracking Information:
https://t.17track.net/en#nums=RV***CN&fc=0
We also like to apologize for the difficulties faced while trying to contact our customer service. The most easy way to reach out is by creating a support ticket from your husband's account. I've checked but couldn't find any tickets. If the ticket was created successfully, then a confirmation email will be sent at first, followed shortly by a response from one of our customer service agents.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Thank you for reaching out. We truly apologise for the delay of your package.
Unfortunately, there are a few shipping companies behind schedule due to the peak season we've found ourselves currently in. This affects mostly packages shipped through economical shipping. The logistic department conclude the package is about to arrive following 2 weeks in South Africa. We understand that you have been very patient so far, and appreciate if you could wait for this package.
Tracking Information:
https://t.17track.net/en#nums=RV***CN&fc=0
We also like to apologize for the difficulties faced while trying to contact our customer service. The most easy way to reach out is by creating a support ticket from your husband's account. I've checked but couldn't find any tickets. If the ticket was created successfully, then a confirmation email will be sent at first, followed shortly by a response from one of our customer service agents.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team