Based on recent customer reviews, Light In The Box is valued by South African shoppers for its huge product range, competitive pricing and an easy to navigate website with flexible payment options. Fashion, occasion wear, dresses and men's clothing draw the most praise, with items usually arriving well packaged and matching their descriptions. Frustrations centre on lengthy international delivery times, inconsistent clothing sizing, unclear product information and costly return shipping. One shopper reported an unresolved order and weak escalation support, so patience and careful size checking are advised.
TrustIndex
5.3
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Light In The Box
What do customers say about Light In The Box?
Based on recent customer reviews, Light In The Box is valued by South African shoppers for its huge product range, competitive pricing and an easy to navigate website with flexible payment options. Fashion, occasion wear, dresses and men's clothing draw the most praise, with items usually arriving well packaged and matching their descriptions. Frustrations centre on lengthy international delivery times, inconsistent clothing sizing, unclear product information and costly return shipping. One shopper reported an unresolved order and weak escalation support, so patience and careful size checking are advised.
Is Light In The Box trustworthy?
Light In The Box has a TrustIndex of 5.3 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked Light In The Box across 1,173 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2019
Light In The Box
LightInTheBox has great prices and huge variety, especially for dresses and occasion wear. Shipping is slow but products were as described and good value. Just note returns are a hassle and you usually pay return shipping. Overall legit if you’re patient and check product reviews first.
1 reviews | Active since Jan 2019
Light In The Box
LightInTheBox has great prices and huge variety, especially for dresses and occasion wear. Shipping is slow but products were as described and good value. Just note returns are a hassle and you usually pay return shipping. Overall legit if you’re patient and check product reviews first.
1 reviews | Active since Jul 2026
Great variety and fantastic deals!
LightInTheBox is an excellent online shopping company. Their platform offers fantastic deals, and the quality of the items I looked at matches the description perfectly. The global shipping and smooth ordering process make it a highly recommended store for budget-friendly shopping.
1 reviews | Active since Jul 2026
Great variety and fantastic deals!
LightInTheBox is an excellent online shopping company. Their platform offers fantastic deals, and the quality of the items I looked at matches the description perfectly. The global shipping and smooth ordering process make it a highly recommended store for budget-friendly shopping.
1 reviews | Active since May 2026
Affordable Global Shopping with Good Variety and Decent Shipping Experience
I’ve had a generally positive experience shopping on www.lightinthebox.com. The website offers a wide range of products across different categories at competitive prices, which makes it easy to find good deals. The ordering process is straightforward, and the website is easy to navigate. I also appreciate the variety of items available, especially for fashion and home accessories. Shipping times can vary depending on the product and location, but overall delivery was reasonable. The product quality matched expectations for the price paid—some items were better than expected, while others were more basic, which is understandable for an international budget-friendly marketplace. Customer service and order tracking tools are helpful, though improvements in faster shipping updates would make the experience even better. Overall, I would rate LightInTheBox 4 out of 5 stars ⭐⭐⭐⭐ for its affordability, product variety, and ease of use.
1 reviews | Active since May 2026
Affordable Global Shopping with Good Variety and Decent Shipping Experience
I’ve had a generally positive experience shopping on www.lightinthebox.com. The website offers a wide range of products across different categories at competitive prices, which makes it easy to find good deals. The ordering process is straightforward, and the website is easy to navigate. I also appreciate the variety of items available, especially for fashion and home accessories. Shipping times can vary depending on the product and location, but overall delivery was reasonable. The product quality matched expectations for the price paid—some items were better than expected, while others were more basic, which is understandable for an international budget-friendly marketplace. Customer service and order tracking tools are helpful, though improvements in faster shipping updates would make the experience even better. Overall, I would rate LightInTheBox 4 out of 5 stars ⭐⭐⭐⭐ for its affordability, product variety, and ease of use.
1 reviews | Active since May 2026
Value for money!
I like LightInTheBox for affordable items that are hard to find locally. Delivery is slower than local stores but expected for international shipping. The items are well packaged and exactly as described.