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Charl C
1 reviews | Active since Jun 2018
25 Jan 2022, 11:32
Very disappointed.
I am very annoyed at the way things are done with this company. We ordered our goods before Christmas 2021. We followed the guidelines for sizes and compensated in case. Now our goods are here and nothing fits. Its all too small? Now to try and get hold of someone is virtually impossible. What on earth does one do now? Over R3k wasted. On literally nothing but pieces of cloth.
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Light In The Box's replyOfficial
27 Jan 2022, 15:50Hello Charl,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We firmly believe returning an item should be easy. Have you already submitted a return request through the website? It's worth noting that we indicate the product's measurements -in both inches and centimeters- on our website, especially to prevent sizing issues. This ensures the correct size can be chosen and allows us selling the clothing to the entire world. Can you please tell us your order number so we can help you return the clothes? We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We firmly believe returning an item should be easy. Have you already submitted a return request through the website? It's worth noting that we indicate the product's measurements -in both inches and centimeters- on our website, especially to prevent sizing issues. This ensures the correct size can be chosen and allows us selling the clothing to the entire world. Can you please tell us your order number so we can help you return the clothes? We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Light In The Box's reply27 Jan 2022, 15:50
Official
Hello Charl,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We firmly believe returning an item should be easy. Have you already submitted a return request through the website? It's worth noting that we indicate the product's measurements -in both inches and centimeters- on our website, especially to prevent sizing issues. This ensures the correct size can be chosen and allows us selling the clothing to the entire world. Can you please tell us your order number so we can help you return the clothes? We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We firmly believe returning an item should be easy. Have you already submitted a return request through the website? It's worth noting that we indicate the product's measurements -in both inches and centimeters- on our website, especially to prevent sizing issues. This ensures the correct size can be chosen and allows us selling the clothing to the entire world. Can you please tell us your order number so we can help you return the clothes? We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team