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Phindile M
1 reviews | Active since Jan 2022
02 Jan 2022, 19:20
very bad,poor service
I been waiting for orders for almost 3 months ,I had requested refund ,not response recieved
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Light In The Box's replyOfficial
08 Jan 2022, 14:43Hi Phindile,
Thank you for reaching out.
I am very sorry that you have been waiting this time for the order. The logistic department begun an investigation after your inquiry this week. According to their data, your package arrived in South Africa on the 20th of October, and was available for delivery from the 26th onward. It is not usual that you haven't received this package. To confirm, you were ever notified by the South African postal services? Unfortunately, it would be highly unlikely that they've kept the package for such a long time. Please don't worry, we will immediately proceed with a full refund.
We invite you to check your mailbox (ticket #***6) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Thank you for reaching out.
I am very sorry that you have been waiting this time for the order. The logistic department begun an investigation after your inquiry this week. According to their data, your package arrived in South Africa on the 20th of October, and was available for delivery from the 26th onward. It is not usual that you haven't received this package. To confirm, you were ever notified by the South African postal services? Unfortunately, it would be highly unlikely that they've kept the package for such a long time. Please don't worry, we will immediately proceed with a full refund.
We invite you to check your mailbox (ticket #***6) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Light In The Box's reply08 Jan 2022, 14:43
Official
Hi Phindile,
Thank you for reaching out.
I am very sorry that you have been waiting this time for the order. The logistic department begun an investigation after your inquiry this week. According to their data, your package arrived in South Africa on the 20th of October, and was available for delivery from the 26th onward. It is not usual that you haven't received this package. To confirm, you were ever notified by the South African postal services? Unfortunately, it would be highly unlikely that they've kept the package for such a long time. Please don't worry, we will immediately proceed with a full refund.
We invite you to check your mailbox (ticket #***6) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Thank you for reaching out.
I am very sorry that you have been waiting this time for the order. The logistic department begun an investigation after your inquiry this week. According to their data, your package arrived in South Africa on the 20th of October, and was available for delivery from the 26th onward. It is not usual that you haven't received this package. To confirm, you were ever notified by the South African postal services? Unfortunately, it would be highly unlikely that they've kept the package for such a long time. Please don't worry, we will immediately proceed with a full refund.
We invite you to check your mailbox (ticket #***6) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team