JE
Jameela E
1 reviews | Active since Jan 2022
10 Jan 2022, 11:57
Unfair custom charges
I ordered an item from LightInTheBox. The shipment cost was higher than the item. They used DHL express courier for delivery which was a great disappointment. DHL phoned me a few weeks after having the item to pay a further customs charge and wanted immediate payment. Now they have sent the item to government custom control. It’s the first time that I have experienced this with online shopping.
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Light In The Box's replyOfficial
15 Jan 2022, 16:12Hi Jameela,
Thank you for reaching out to our customer service.
We offer several shipping, and for your order you've chosen our 'expedited' shipping method'. This is our premium shipping method, we will use DHL as they are very quick. Your package was shipped on the 8th, and was available for delivery just 2 days later. We would have recommended choosing one of our cheaper shipping options, as you've mentioned being unsatisfied with the shipping cost. The added charges are taxes that have been levied by the South African customs agency. Unfortunately, we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country You can find more information on this on the following link:
https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team
Thank you for reaching out to our customer service.
We offer several shipping, and for your order you've chosen our 'expedited' shipping method'. This is our premium shipping method, we will use DHL as they are very quick. Your package was shipped on the 8th, and was available for delivery just 2 days later. We would have recommended choosing one of our cheaper shipping options, as you've mentioned being unsatisfied with the shipping cost. The added charges are taxes that have been levied by the South African customs agency. Unfortunately, we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country You can find more information on this on the following link:
https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team
Light In The Box's reply15 Jan 2022, 16:12
Official
Hi Jameela,
Thank you for reaching out to our customer service.
We offer several shipping, and for your order you've chosen our 'expedited' shipping method'. This is our premium shipping method, we will use DHL as they are very quick. Your package was shipped on the 8th, and was available for delivery just 2 days later. We would have recommended choosing one of our cheaper shipping options, as you've mentioned being unsatisfied with the shipping cost. The added charges are taxes that have been levied by the South African customs agency. Unfortunately, we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country You can find more information on this on the following link:
https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team
Thank you for reaching out to our customer service.
We offer several shipping, and for your order you've chosen our 'expedited' shipping method'. This is our premium shipping method, we will use DHL as they are very quick. Your package was shipped on the 8th, and was available for delivery just 2 days later. We would have recommended choosing one of our cheaper shipping options, as you've mentioned being unsatisfied with the shipping cost. The added charges are taxes that have been levied by the South African customs agency. Unfortunately, we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country You can find more information on this on the following link:
https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team