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BS
Bronwyn S

1 reviews | Active since Nov 2018

29 Nov 2021, 20:46

This company will ***** your money.

Disgusting servuce ! This company will rob you. I placed an order and canceled in the same day. The following day I was informed that my item had just been shipped and a message followed after that stating that they coyls not refund me as my order had been shipped. I have to wait until the parcel arrives and then I can return it and pay extra postal fees! It is jot my fault that you can't get to your messages in time, perhaps you need to employ more people with all of the money you are *****ing from your customers.

0
Replies (3)
Light In The Box
Light In The Box's reply05 Dec 2021, 15:52
Official
Hi  Bronwyn,

Thank you for reaching out. I am sorry for the inconveniences caused.

I've looked into this, it was very unfortunate that we accidentally shipped your order. The problem was the item was readily available in stock, and the warehouse was preparing your package for shipping when you've made a cancellation request. We from the customer service were to late to stop the order from leaving the warehouse. Don't worry, we will take full ownership for this mistake, and proceed with a full refund immediately.

We invite you to check your mailbox (ticket #***9)   for more details   concerning your refund. Please don't hesitate to reply if you have any questions or doubts. 

It will be our pleasure to help you!
LightInTheBox Customer Service Team
BS
Bronwyn S's update05 Dec 2021, 16:29
Reviewer Update
Thank you so much for your response. I have been fighting back and forth with some of your other employees and have not gotten very far. This response came as a surprise to me and a pleasant one at that.
Light In The Box
Light In The Box's reply10 Dec 2021, 13:22
Official
hi  Bronwyn,

You are very welcome. Please enjoy the end of year period to the fullest!
 
Kind regards,
Hermes
lightinthebox.com