TM
Thabang M
1 reviews | Active since Dec 2021
31 Dec 2021, 11:48
Terrible shipping times
I paid for 20 day shipping on 03 November 2021 and its now 31 December and I still haven't received my package, when I try to track it all it tells me is that it's "In Transit", its been in transit for almost 2 months.
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Light In The Box's replyOfficial
08 Jan 2022, 10:46 Hi Thabang,
Thank you for leaving a comment.
I am sorry that you haven't received the package, especially after having waited all this time. I've consulted the logistic department, and they found out that your package got lost while in transit. There could have been unforeseeable circumstances leading to this event. We have begun to process the refund. Allow me to add we encourage anyone contacting our customer service in case the package takes longer than promised. Would there be problems, we have a logistic department that is able to intervene.
We invite you to check your mailbox (ticket #***2) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Thank you for leaving a comment.
I am sorry that you haven't received the package, especially after having waited all this time. I've consulted the logistic department, and they found out that your package got lost while in transit. There could have been unforeseeable circumstances leading to this event. We have begun to process the refund. Allow me to add we encourage anyone contacting our customer service in case the package takes longer than promised. Would there be problems, we have a logistic department that is able to intervene.
We invite you to check your mailbox (ticket #***2) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Light In The Box's reply08 Jan 2022, 10:46
Official
Hi Thabang,
Thank you for leaving a comment.
I am sorry that you haven't received the package, especially after having waited all this time. I've consulted the logistic department, and they found out that your package got lost while in transit. There could have been unforeseeable circumstances leading to this event. We have begun to process the refund. Allow me to add we encourage anyone contacting our customer service in case the package takes longer than promised. Would there be problems, we have a logistic department that is able to intervene.
We invite you to check your mailbox (ticket #***2) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Thank you for leaving a comment.
I am sorry that you haven't received the package, especially after having waited all this time. I've consulted the logistic department, and they found out that your package got lost while in transit. There could have been unforeseeable circumstances leading to this event. We have begun to process the refund. Allow me to add we encourage anyone contacting our customer service in case the package takes longer than promised. Would there be problems, we have a logistic department that is able to intervene.
We invite you to check your mailbox (ticket #***2) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team