Shocking! Money taken, but no parcel.

I feel like I have been ****med! It is now two months later, and I have still not received my parcel, with absolutely no assistance from the company in trying to trace my parcel. I ordered 5 items of clothing!! They tell me there have been delays. Absolute *******!! I have suppliers in China and I receive parcels every day. The maximum delay recently, was two weeks, not two months. I have reported this twice, and this is the reply I get…… Regarding your request with Ticket ID 24…, it has been resolved on our end. How is this supposed to help me. There is no way I will ever purchase from this company again, or recommend them to family and friends. I have been ****** of my money. Never experienced this before, and I do a lot of my shopping online.