Ridiculous offers from "Light in the box"

I returned a 3 month LATE, INCORRECT item from (Light in the box) and this was their REDICULOUS OFFER!!!

Dear Customer,

We are sorry the product does not meet your expectations.

If the product has been received in the past 7 days and it belongs to our returnable categories, it's brand new with original tag and packaging as per our return policies, you can return it to our warehouse in China. (Due to the global epidemic, we were forced to close our overseas warehouses. )

However, based on our experience, the costs for return might be the same or half the price of your parcel, even by using the cheapest tracking service in the post office. So, returning to China may not be the most economical option. Instead, we suggest keeping the item.

We would like to propose the following offers: a) Keep the item and receive a reward of 20% of the product's value. b) Keep the item with a refund of 10% of the product's value. c) Return the item back for a refund. (this option is only for RETURNABLE items)

Please note you will be responsible for return postage. Returns can take from 20-30 days. We will refund you once we receive your package.

Please tell us which offer you prefer (‘a’ or ‘b’ or ‘c’), we will arrange it for you as soon as we receive your reply.

MY RESPONSE:

Firstly, I do not want these late, incorrect items for the last time. Secondly, I do not want a coupon, because I will never do any purchases from Light in the box again. Thirdly, please don't offer me 20% or 10% of my order. I paid you in full and I expect 100% of my order. It is not my fault that you sent incorrect items as seen in photos attached. Your losses or shipping cost is not my problem, I WANT MY MONEY PAID BACK IN FULL!!! I promise I'm going to make a big noise about this. The whole world will know about your ridiculous offers.

I feel "Light in the box" must be exposed!!!