EB
EMMA B
1 reviews | Active since Jun 2013
19 Jan 2022, 20:27
Refund Request if I don't receive my order by 21-01-22
On 26-11-2021 I placed the order with light in the box and paid R880.42 same day. It's 8+ weeks since I placed the order and I don't know the actual delivery date. I never got a sound update whenever I track the package online. If I don't get my order by 21-01-2022 I need my full refund.
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Light In The Box's replyOfficial
22 Jan 2022, 16:28Hi Emma,
Thank you for reaching out to us. I am sorry that you have been waiting for your order all this time, it's highly unusual that the package still wasn't delivered. Rest assured that the logistic department is continuing to monitor this with the carrier. You can follow the package on the link below:
https://t.17track.net/en#nums=RV***CN&fc=0
Please don't worry, in case you really don't want to receive this order, then you may refuse the parcel upon delivery. We will immediately proceed with a full refund once you were able to do this.
We have send you an email (ticket #***1) to further assist you with the delivery. You'll be hearing from us shortly, once we'd have received more details from the carrier.
Thank you for your patience and support!
LightInTheBox Customer Service Team
Thank you for reaching out to us. I am sorry that you have been waiting for your order all this time, it's highly unusual that the package still wasn't delivered. Rest assured that the logistic department is continuing to monitor this with the carrier. You can follow the package on the link below:
https://t.17track.net/en#nums=RV***CN&fc=0
Please don't worry, in case you really don't want to receive this order, then you may refuse the parcel upon delivery. We will immediately proceed with a full refund once you were able to do this.
We have send you an email (ticket #***1) to further assist you with the delivery. You'll be hearing from us shortly, once we'd have received more details from the carrier.
Thank you for your patience and support!
LightInTheBox Customer Service Team
Light In The Box's reply22 Jan 2022, 16:28
Official
Hi Emma,
Thank you for reaching out to us. I am sorry that you have been waiting for your order all this time, it's highly unusual that the package still wasn't delivered. Rest assured that the logistic department is continuing to monitor this with the carrier. You can follow the package on the link below:
https://t.17track.net/en#nums=RV***CN&fc=0
Please don't worry, in case you really don't want to receive this order, then you may refuse the parcel upon delivery. We will immediately proceed with a full refund once you were able to do this.
We have send you an email (ticket #***1) to further assist you with the delivery. You'll be hearing from us shortly, once we'd have received more details from the carrier.
Thank you for your patience and support!
LightInTheBox Customer Service Team
Thank you for reaching out to us. I am sorry that you have been waiting for your order all this time, it's highly unusual that the package still wasn't delivered. Rest assured that the logistic department is continuing to monitor this with the carrier. You can follow the package on the link below:
https://t.17track.net/en#nums=RV***CN&fc=0
Please don't worry, in case you really don't want to receive this order, then you may refuse the parcel upon delivery. We will immediately proceed with a full refund once you were able to do this.
We have send you an email (ticket #***1) to further assist you with the delivery. You'll be hearing from us shortly, once we'd have received more details from the carrier.
Thank you for your patience and support!
LightInTheBox Customer Service Team