KS
Kay S
1 reviews | Active since Jan 2018
29 Dec 2021, 12:17
Poor service
Very disappointing, received flawed goods, promised to send back back but six months later still not received .
Helpful (0)
Replies (1)0
Replies (1)
Light In The Box's replyOfficial
30 Dec 2021, 16:29Hello Kay,
Thank you for reaching out to our customer service.
I am sorry you've faced this bad experience with our store. After looking through previous correspondence, I learn that the dress you've received had some quality problems. This was reported tto the supplier, and a replacement was sent back in July. We find it very unfortunate that this package didn't reach you, and thought it would be best to proceed with a refund, since we don't know yet the exact reason of the delivery issue. Further investigation with postal services will help us determine why the parcel couldn't be delivered. We like to let you know we find this situation very regrettable.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Thank you for reaching out to our customer service.
I am sorry you've faced this bad experience with our store. After looking through previous correspondence, I learn that the dress you've received had some quality problems. This was reported tto the supplier, and a replacement was sent back in July. We find it very unfortunate that this package didn't reach you, and thought it would be best to proceed with a refund, since we don't know yet the exact reason of the delivery issue. Further investigation with postal services will help us determine why the parcel couldn't be delivered. We like to let you know we find this situation very regrettable.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Light In The Box's reply30 Dec 2021, 16:29
Official
Hello Kay,
Thank you for reaching out to our customer service.
I am sorry you've faced this bad experience with our store. After looking through previous correspondence, I learn that the dress you've received had some quality problems. This was reported tto the supplier, and a replacement was sent back in July. We find it very unfortunate that this package didn't reach you, and thought it would be best to proceed with a refund, since we don't know yet the exact reason of the delivery issue. Further investigation with postal services will help us determine why the parcel couldn't be delivered. We like to let you know we find this situation very regrettable.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Thank you for reaching out to our customer service.
I am sorry you've faced this bad experience with our store. After looking through previous correspondence, I learn that the dress you've received had some quality problems. This was reported tto the supplier, and a replacement was sent back in July. We find it very unfortunate that this package didn't reach you, and thought it would be best to proceed with a refund, since we don't know yet the exact reason of the delivery issue. Further investigation with postal services will help us determine why the parcel couldn't be delivered. We like to let you know we find this situation very regrettable.
We have sent you an email (ticket #***1) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team