Order ***3

I placed an order in January 2020 , with Light in the Box.com, order number ***3. I have enquired on numerous occasions regarding ETA and eventually in May they told me i had to wait until 19 or 21st May to request for a refund due to no delivery. All of this can only be done by logging onto their website and creating a ticket under the order. They have since marked this order as complete and i am unable to request a refund. I have tried contacting them via email, twitter and instagram and to date i have had no reply. They are pathetic and this is to warn the consumers that this merchant is unreliable!! Do not use them!