CS
Candice S
1 reviews | Active since Apr 2017
12 Jan 2022, 11:28
Not happy at all
I ordered a necklace and delivery never took place Thry emailed to confirm details i gave them when i ordereddont know wjy they needed the address again amd to get a reply they destroyed the package after i paid for product smd delivery Not happy at all i just want ejat i paid for amd no other r offers or excuses i felt like this eas a hoax and money makimg industry as that is not the way business is done thry shoukd follow takealots ways of doing things All i want is my necklace i paid for and delivered
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Light In The Box's replyOfficial
15 Jan 2022, 16:34Hi Candice,
Thank you for leaving a comment.
We are truly sorry that the parcel couldn't reach you.
When looking at the tracking page I've noticed that your parcel was returned after several failed delivery attempts. The problem could be related due you providing us with the address of a shop instead of a private address. Please be aware this can cause delivery problems. We've also contacted you in December, since the courier would keep your package available for some time, and we could have the address on the shipping label changed. Unfortunately you've only rep**** us one month later, while your package was already disposed off. As mentioned by my colleague, we can bear the loss by arranging a new shipment free of charge. Can you please provide us with your home address? This way we will be sure the necklace reaches without any problems. However if you prefer we can proceed with a refund, the choice is yours.
We have sent you an email (ticket #***4), and well be awaiting your reaction.
Kind regards,
LightInTheBox Customer Service Team
Thank you for leaving a comment.
We are truly sorry that the parcel couldn't reach you.
When looking at the tracking page I've noticed that your parcel was returned after several failed delivery attempts. The problem could be related due you providing us with the address of a shop instead of a private address. Please be aware this can cause delivery problems. We've also contacted you in December, since the courier would keep your package available for some time, and we could have the address on the shipping label changed. Unfortunately you've only rep**** us one month later, while your package was already disposed off. As mentioned by my colleague, we can bear the loss by arranging a new shipment free of charge. Can you please provide us with your home address? This way we will be sure the necklace reaches without any problems. However if you prefer we can proceed with a refund, the choice is yours.
We have sent you an email (ticket #***4), and well be awaiting your reaction.
Kind regards,
LightInTheBox Customer Service Team
Light In The Box's reply15 Jan 2022, 16:34
Official
Hi Candice,
Thank you for leaving a comment.
We are truly sorry that the parcel couldn't reach you.
When looking at the tracking page I've noticed that your parcel was returned after several failed delivery attempts. The problem could be related due you providing us with the address of a shop instead of a private address. Please be aware this can cause delivery problems. We've also contacted you in December, since the courier would keep your package available for some time, and we could have the address on the shipping label changed. Unfortunately you've only rep**** us one month later, while your package was already disposed off. As mentioned by my colleague, we can bear the loss by arranging a new shipment free of charge. Can you please provide us with your home address? This way we will be sure the necklace reaches without any problems. However if you prefer we can proceed with a refund, the choice is yours.
We have sent you an email (ticket #***4), and well be awaiting your reaction.
Kind regards,
LightInTheBox Customer Service Team
Thank you for leaving a comment.
We are truly sorry that the parcel couldn't reach you.
When looking at the tracking page I've noticed that your parcel was returned after several failed delivery attempts. The problem could be related due you providing us with the address of a shop instead of a private address. Please be aware this can cause delivery problems. We've also contacted you in December, since the courier would keep your package available for some time, and we could have the address on the shipping label changed. Unfortunately you've only rep**** us one month later, while your package was already disposed off. As mentioned by my colleague, we can bear the loss by arranging a new shipment free of charge. Can you please provide us with your home address? This way we will be sure the necklace reaches without any problems. However if you prefer we can proceed with a refund, the choice is yours.
We have sent you an email (ticket #***4), and well be awaiting your reaction.
Kind regards,
LightInTheBox Customer Service Team