LW
Laurie W
1 reviews | Active since Jul 2018
03 Aug 2021, 17:51
Non delivery of goods. Unresponsive
Ordered and paid for 2 Samsung pens pn 28 June 2021 3 August still not received. Emailed query with proof of payment in last 10 days NO RESPONSE
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Light In The Box's replyOfficial
04 Aug 2021, 07:41This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the inconvenience caused. But I regret to tell you that you might contact us via an incorrect way, which was why you did not receive our response.
Next time, please kindly log in your account and submit a ticket to contact us if you have any problem with your order. We will help you resolve all the problems via "Ticket". Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
As for your case, I had conducted new Ticket ID =***5 in our ticket center and will help you check the order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Next time, please kindly log in your account and submit a ticket to contact us if you have any problem with your order. We will help you resolve all the problems via "Ticket". Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
As for your case, I had conducted new Ticket ID =***5 in our ticket center and will help you check the order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Light In The Box's reply04 Aug 2021, 07:41
Official
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the inconvenience caused. But I regret to tell you that you might contact us via an incorrect way, which was why you did not receive our response.
Next time, please kindly log in your account and submit a ticket to contact us if you have any problem with your order. We will help you resolve all the problems via "Ticket". Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
As for your case, I had conducted new Ticket ID =***5 in our ticket center and will help you check the order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Next time, please kindly log in your account and submit a ticket to contact us if you have any problem with your order. We will help you resolve all the problems via "Ticket". Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
As for your case, I had conducted new Ticket ID =***5 in our ticket center and will help you check the order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.